1. Where do you deliver?
We currently deliver throughout South Africa. Delivery times may vary depending on your location and the courier service.
2. How long does delivery take?
Orders are typically processed within 1–2 business days. Once dispatched, delivery generally takes between 2–7 business days, depending on your area.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
4. What payment methods do you accept?
We accept secure online payments through our payment partners. Available payment methods will be displayed during checkout.
5. Are my payment details secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your card details.
6. Can I return an item?
Yes. We accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and meets the requirements of our Return Policy. Certain items may not be eligible for return for hygiene or safety reasons.
7. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving your order. Include your order number and clear photos of the item so we can resolve the issue promptly.
8. Can I cancel my order?
If your order has not yet been processed or dispatched, we may be able to cancel it. Contact us immediately, and we'll do our best to assist.
9. Do your products come with a warranty?
Where applicable, products include the manufacturer's warranty. Warranty information will be provided on the product page or with the product documentation.
10. How can I contact Inouthomeco?
If you have any questions or need assistance, please contact us at admin@inouthomeco.co.za. We aim to respond to all enquiries as quickly as possible during business hours.
11. Will I receive an order confirmation?
Yes. Once your order is successfully placed, you'll receive an email confirming your purchase.
12. Do you offer discounts or promotions?
Yes. We regularly run promotions and special offers. Follow us on social media or subscribe to our newsletter to stay informed.
13. What if an item is out of stock?
If a product is unavailable, it will be marked as out of stock on our website. We regularly replenish inventory, so check back soon for availability.
14. Can I change my delivery address after placing an order?
If your order has not yet been shipped, contact us as soon as possible. We'll update your delivery address where possible.
15. Why should I shop with Inouthomeco?
At Inouthomeco, we're committed to offering quality products at competitive prices, secure online shopping, reliable delivery, and friendly customer service. Our goal is to make shopping for your home simple, convenient, and affordable.